> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fireworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> For Fireworks Nexus, start at https://docs.fireworks.ai/nexus.
> Use https://docs.fireworks.ai/nexus/quickstart for coding harnesses, custom agents, APIs, SDKs, and LLM gateways.
> Use https://docs.fireworks.ai/nexus/firerouter for how model routers work, the supported model list, composition, closed-model credentials, and pricing.
> Prefer canonical short model IDs such as firerouter/opus. In LiteLLM litellm_params.model, use the full path fireworks_ai/accounts/fireworks/routers/firerouter/opus.
> Family names such as opus track the latest evaluated family version; do not describe them as fixed model versions.

# Why might my account be suspended even with remaining credits?

Your account may be suspended due to several factors:

1. **Monthly spend limit reached**:
   * Your monthly spend limit can pause usage even if you still have a credit balance.
   * Increase your spend limit in Billing to resume usage. Adding credits alone does not raise the limit.

2. **Payment or risk checks**:
   * Accounts may be temporarily paused if payment verification fails.
   * In some cases, manual review can temporarily limit usage.

3. **Post-paid contract terms**:
   * Contracted customers on post-paid billing may have different suspension rules under their agreement.
   * Enterprise monthly spend alerts are informational and do not pause service.

<Note>
  If you're experiencing account suspension issues or need assistance with your spend limit or billing settings, please contact [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai).
</Note>